At Lotus Luxe Voyagers (“we,” “our,” or “us”), we understand that travel plans can change unexpectedly. Because we pre-book transport, accommodation, local guides, and activities well in advance to guarantee an exceptional inbound travel experience, the following cancellation and refund terms apply to all bookings made through our website, direct email, or partner agents.
If you or any member of your party needs to cancel your booked tour or service, notice must be submitted in writing via email. Cancellation charges are calculated based on the date written notice is received by us prior to your scheduled arrival/tour commencement date:
| Cancellation Request Timeframe | Refund Eligibility | Applicable Cancellation Fee |
|---|---|---|
|
30 or more days prior to arrival
|
90% REFUND |
10% non-refundable deposit/admin fee retained |
|
15 to 29 days prior to arriva |
50% REFUND |
50% of total tour package cost retained |
|
8 to 14 days prior to arrival |
25% REFUND |
75% of total tour package cost retained |
|
7 days or fewer prior to arrival / No-Show |
0% REFUND |
100% of total tour
package cost retained |
If you need to change your travel dates, we offer flexible deferral options instead of outright cancellation, provided requests are made at least 30 days prior to arrival:
Refunds will not be granted under the following circumstances:
Mandatory Travel Insurance Requirement: Because refunds cannot be issued for Force Majeure events or last-minute medical emergencies, all travelers are strictly required to purchase comprehensive international travel insurance covering medical emergency, trip cancellation, delay, and loss of luggage prior to departure.
Approved refunds will be processed back to the original payment method (credit card or bank transfer) within 14 business days of written confirmation. Please note that processing fees, international bank transfer charges, or foreign exchange rate fluctuations incurred during refund issuance are the sole responsibility of the client.
Welcome to Lotus Luxe Voyagers. By booking an itinerary, excursion, transfer, or travel package with us, you (“Client,”“Guest,” or “Traveler”) agree to be bound by these Terms and Conditions. Please read them carefully prior to confirming your booking.
Lotus Luxe Voyagers operates as an inbound tourism company providing tailor-made vacation packages, guided sightseeing tours, local transportation, airport transfers, hotel reservations, and outdoor activities within Sri Lanka
While every effort is made to adhere to agreed itineraries, local operational factors such as road conditions, extreme weather, safety hazards, or sudden monument closures may necessitate route modifications. Lotus Luxe Voyagers reserves the right to alter itineraries or substitute hotels/activities with equivalent standard alternatives without prior notice. Such alterations do not constitute a grounds for refund.
These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any dispute, controversy, or claim arising out of or relating to your travel booking shall first be submitted to informal mediation.
If unresolved, it shall be submitted to the exclusive jurisdiction of the courts of
Lotus Luxe Voyagers (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of our international guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the website or book travel services with us.
To deliver seamless inbound travel services, we collect necessary personal details, including:
We use your personal data strictly for legitimate operational purposes:
We never sell, trade, or rent your personal data to third parties for marketing purposes. We share your data only with trusted parties essential to executing your trip:
We employ robust technical and organizational security measures including SSL/TLS data encryption, password-protected CRM databases, firewall protection, and restricted employee access controls, to prevent unauthorized access, loss, or misuse of your personal data. We retain client records for a maximum period of 6 years to comply with local tax, legal, and financial auditing mandates
Depending on your jurisdiction, you have the right to access, update, correct, or request the deletion of your personal data stored in our systems. To exercise these rights, or if you have questions regarding our privacy practices, please contact us through the contact details on the website.
